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6 March: Our response to COVID-19

As we appreciate many of our clients are concerned about the coronavirus (COVID-19) and not sure if they can still attend our clinic at this time, we are communicating our response to the virus.
London Real Skin, together with The London Skin and Hair Clinic and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. Our clinic has put in place measures to ensure the safety of all clients and staff while also ensuring services are available to the public as normal. We are following Public Health England’s Guidance for Primary Care and the NHS Guidance for Independent Healthcare and monitoring the situation as it continues to evolve.
1) Returning travellers or international visitors who wish to attend our clinic
Clients who have returned from the following category 1 countries since 19th February 2020 should not attend our clinic, self-isolate (even if asymptomatic) and contact the 111 service. These countries are:
-Wuhan city and Hubei Province
-Iran
-Daegu or Cheongdo
-Any Italian town under containment measures
Clients who have returned from the following category 2 countries since February 2020 may attend our clinic, unless they develop symptoms (cough, fever or shortness of breath) whereby they should not attend our clinic, self-isolate and contact the 111 service. These countries are:
-Cambodia
-China
-Hong Kong
-Italy
-Japan
-Laos
-Macau
-Malaysia
-Myanmar
-Republic of Korea
-Singapore
-Taiwan
-Thailand
-Vietnam
2) Our staff and clients are reminded to follow Public Health England advice to:
-Always carry tissues and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
-Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
-Avoid touching your eyes, nose and mouth with unwashed hands.
-Avoid close contact with people who are unwell.
3) In the event an unwell patient with a relevant travel history is identified at the clinic we have a process in place to send the client home, close of room(s) they have been in, and our cleaners are prepared to complete the specialised cleaning of those areas.
We would like to remind our clients that under our CQC registration our clinic practices strict infection control processes including the user of personal protective equipment, specialised disposal of waste and medical waste, and specialised daily cleaning of our clinic including all public areas, consulting rooms and treatment areas.
We will continue to monitor the situation and implement practices which protect our clients and staff while working to ensure services are available as normal.
Update as of 17 March 2020:

London Real Skin Cosmetic Dermatology and Skincare

We will be offering telephone appointments for treatment reviews and new consultations with our aesthetic team. For new consultations, imagery of skin concerns may be requested via email prior to the arranged call to support the practitioners’ advice. Patients will be asked to book an appointment at a later date to finalise the treatment recommendation and any required patch tests.

For any repeat product purchases a delivery service is available so patients do not need to come in to the clinic. Payment is taken over the phone and products will be posted out on the same day.

For patients who wish to continue attending their appointments as normal, we will be reiterating the infection controls and standards around Coronavirus and providing our patients with information on how to take care of themselves.

For specific treatment plans we recommend you continue with your advised treatment plan.

Further Information

Please don’t hesitate to contact our clinic with any questions or concerns you may have. You will find the latest information on how we are dealing with the Coronavirus on our clinic websites (www.thelondonskinandhairclinic.com) and (www.londonrealskin.com) and on our clinic social channels. We thank you for your understanding during this challenging time.

Yours sincerely,


Bruno Ballardin
                  Dr Martin Wade
CQC Registered Manager      Medical Director

The London Skin and Hair Clinic: Medical Dermatology Centre
London Real Skin: Cosmetic Dermatology and Skincare
233 High Holborn, London WC1V 7DN, United Kingdom
Web: www.thelondonskinandhairclinic.com and www.londonrealskin.com
Email: doctor@LSAH.co.uk and info@londonrealskin.com
Skype name: thelondonskinandhairclinic
Phone: +44 (0)20 7183 4565 and +44 (0)20 7183 5892

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